Help us improve your experience.

Please complete this quick survey about the product you'd like to return and we'll get back to you as soon as possible.
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What is your name? *

 
What product would you like to return? *



 
Where did you purchase {{answer_41548301}}? *


 
What is your order number? *

Can't find your order number? Go ahead and enter the email address you used to place an order with instead.
 
What is the name of the website or retail location where you purchased {{answer_41548301}}?

 
What is your current shipping address?

We will need this information to send you a return label.
 
What country or region do you currently reside in?


 
What best describes the reason for your return? *

We offer a 30-day money-back guarantee and a 1 year warranty for all our products.

 
We're sorry to hear that. Please refer to our troubleshooting page if you're having trouble with your unit.

Can you explain what's wrong with the product? *

 
We're sorry to hear that the Here Buds didn't fit properly or comfortably. Could you please provide us with more detail regarding how the Here Buds fit in your ears?

 
What device and OS are you currently using? *

 
Would you tell us more about what you expected from {{answer_41548301}} when you purchased the product? *

 
How many hours of battery per bud charge do you expect for a product like Here One? *


 
What is the primary reason you’d like a longer battery life? *


 
Great! Would you tell us a bit more about the benefits of the alternative you found and why you prefer it? *

 
Would you tell us more about why you’re requesting to return the product? *

 
What is the primary use case you were planning to use Here One for? *


 
How do you usually commute to work? *


 
Do you primarily engage in physical exercise Indoors or Outdoors? *


 
Lastly, what is your phone number? *

Thanks {{answer_41545519}}!

Your information has been sent to our support team.
We will get back to you in the next couple of days.
Back to Returns Page
Thanks for completing the returns survey!

Our support team would be happy to troubleshoot with you and determine your eligibility for a replacement under warranty. We will be in touch with you soon.
Thanks for completing the returns survey!

As you indicated that you purchased Here One from a retailer, we recommend following up with them directly for a refund. Please note that we do not dictate their return/exchange policy. 

If there's an issue with your Here Buds, our support team would be happy to troubleshoot with you and determine your eligibility for a replacement under warranty. If this is the case, we will be in touch with you soon.